Tuesday, December 14, 2010
Why no one is reading your newsletter.
1.Your newsletter isn’t helpful.
This is huge. There are people who will sign up for a newsletter in a specific subject they are interested in hoping to read useful articles, but instead will receive nothing but promotional junk. Of course you should already know that endless self-promotion does not sit well with readers and you should never make every newsletter into a pitch. The content must be helpful or subscribers will not read it. Yet it is difficult to not lapse into self promotion. The author will sit down with the intention of writing something helpful but instead opt for the easier route of promotional ideas rather than writing another article. The default becomes self-promotion since it was easier, and the author may not see it as being unhelpful to their readers, but the readers will certainly view it that way.
2.Your voice isn’t persuasive.
Voice counts for a lot, though it isn’t everything. Putting someone’s feelings down on paper does not come across the same way as speaking to them in person would. The tone gets lost in writing. Artists, singers, and even writers have signature voices. You need to make your own voice genuine. A great way to find you voice is to call a friend on Skype. Have them ask you questions about subjects you’ll be writing about in the newsletter, and then just speak naturally, transcribing every word you say. Though it may be a tedious way to write, it will sound natural and attractive to readers. Plus, it’s faster than pouring your heart into a newsletter that takes days to write, only to have no one be interested in reading it because it lacks voice. However, voice does matter, but tone is not everything.
3.You’re not telling stories.
As humans, we love hearing stories from an early age. So why do we think that a newsletter full of perfectly ordered and structured articles will be engaging? Tell stories about your experiences in your industry and the clients you’ve come across. Everyone likes a good story full of color and drama. Plus, just like any great childhood tale, you can end with a moral lesson. Enlighten your readers on what you learned from the situation presented and display what others could learn also.
4.You have an unenthusiastic call to action.
Let us say you have a lesson to fill this week. Your newsletter is going to ask readers to write back or comment. If you need that customer to reply, you have to ask them to, not trust that they will. Be clear in what you want them to do, simply saying “Please respond” is indistinct. State plainly what you want your customers to do, such as adding a “click here” link with a reason why you want them to click through. If you want personal commentary, add a link with “just click to reply to email me back”. If you want them to purchase something, make it apparent. Most people hope that their readers will respond on their own when in fact many do not because they’re not clear in how you want them to reply. Give them a little bump in the right direction, but make sure you’re not a stranger to them; otherwise all of this is pointless.
5.You’re not consistent.
If someone wants to tune into the evening news, they know that all they have to do is switch on the television at 6pm. No matter where you are, most likely the same old news will be playing. It’s consistent. Great deals of newsletters are not. A publishing schedule is very important. Guarantee to your readers that they will have a newsletter from you once a month, or once a week- whatever it may be. Newsletters are doing your dirty work for you so they cannot take a vacation or have sick days. You cannot send newsletters out to clients whenever you feel like and hope to have a positive response. Your newsletter will be a stranger to them. The replies are directly related to the frequency that they go out. If you mess this point up, the other four tips won’t even matter.
So, in conclusion:
• Your newsletter has to be functional and not full of self-promotion.
• Tone is important. Record yourself talking if you need to in order to capture your own unique voice.
• Use stories if you are having trouble with structure.
• Do not be feeble about promotion- give a clear message on what you want your customers to do.
• If you do not want your readers to overlook who you are, make sure you have consistency with your newsletters.
Newsletters are hard work, but unless you are getting the response you want, there is no point in writing them. Try and steer clear of these five mistakes when constructing your newsletter and you should be on your way to great responses.
Thursday, December 9, 2010
Getting paid for your time
All of a sudden I didn’t know what to do. Speechless and embarrassed I began to stutter the first excuse that came to my head, “I’ll check my calendar and get back to you.” After all, it’s really no fun to have your brain picked through, even though you see it frequently in any business. Then you find yourself become resentful, thinking with each new client, “They probably just want free help, they won’t hire you.”
But is this really supportive for obtaining new clients?
There is a way to reverse this, for those who have been in similar situations. Handling these circumstances with poise and without aggravation is imperative to turning the freebie wishes into paying clients. It might sound intimidating, but it is important to set boundaries within your business to clarify what you’re willing to do for free and what must be paid for. Getting paid for your time is important, and that must be emphasized. It’s not beyond your reach to do, and we’re here to help.
1. Take complete accountability
Do not be upset at the prospect for asking, this is vital. It helps to see the situation through their eyes. If given the choice between getting a favorite electronic for free or paying for the same electronic, of course you would pick the free item. It also wouldn’t be likely that you consider the company who is not getting paid for the sale. There is no reason to. Everyone likes things for free. Blame cannot be placed on the potential client for asking for free service when in fact they would be impractical for paying for something they could have gotten for free. It’s simply logical.
Don’t overlook the subtle compliment that is being presented, also. The person asking for your time already views you as someone who can offer helpful instruction; you should be appreciative of the praise. Since they are already partially “sold” on you, because they would be asking you for more if they weren’t, view them as someone who will be a future client or a basis of referrals as opposed to a scrounger trying to attain free labor.
2. Be sure that what you are offering is apparent.
If you haven’t given potential clients anything to buy, of course they’re going to ask for free work. While I was doing web design, I was not presenting enduring support packages. Clients were charged per-project which was considered done when the project was signed off on. However, it was inevitable that I would be contacted once the project was “finished” with small changes- insignificant things that would probably take 5-10 minutes of my time. It seemed that writing up an invoice for these tiny requests was just unreasonable, but all these started to seriously take up my time. Clients were paying once for the project, and then getting this revision service for free; I started to feel like I was being taken advantage of. Of course hindsight shows they were not in fact taking advantage of me, but assuming that since I had no charge for extra support, that is service was free. The blame therefore did not fall onto the client, but squarely onto me. It is essential to provide a definite offer that clients can purchase, removing the ambiguity of what is free and what needs to be paid for.
3. Come to a decision on what will be given away for free.
Content marketing is helpful here since you can give plenty of priceless free resources like your blog or newsletter. Introductory phone calls may also be suitable, as well as hosting live group sessions for people who are interested in working with you. Whatever you do offer, though, make sure it is clear. It is not required to offer services for free; you can get hired without free consults if you are doing a fantastic job of constructing relationships through your content marketing.
4. Do not presume that all they want is free counsel.
Everyone loves getting things for free. Just because they ask to “pick our brains” does not mean that they are unwilling to pay, it means they are hoping that they will not have to. You are trying to run a business which means you are exchanging your time for money. Treating them as a prospective client when they are articulating interest in learning from you is important. Take the lead and steer them down the path of being a customer instead of leading down the free path.
5. Be self-assured in your reply.
If someone asked to take you to lunch or coffee to “pick your brain” here’s a simple way to respond: I’m happy to hear that you’re interested in pursuing this. My next step is a one hour consultation. Would you like me to tell you how that works? Observe that you are requesting permission and handing lead to the client. You are also giving a clear service offering. There’s no need to explain why you’re charging because we’ve already established that your time is valuable. Get used to responding as such, even if you’re not used to thinking in that way yet. If they are interested in hearing more about the consult, wonderful, you can sign a new client. However, some will recant, saying that money is tight. If this happens, a good response would be, “I understand, you have my card so just give me a call when you are ready. My blog has many helpful articles and general advice that you can use until you are ready to initiate this project.” Do not falter or discount, you want to be firm and show respect for your business and you’ll see that the client will share that respect.
6. Stand strong and the freebie requests will stop
If you observe the people at the top, they seem to struggle with this topic less, though they get the most leads. Why is that? Being plain and secure in what you propose offers natural progression towards paying for your time. If you want to be the expert who always gets paid for their time, be clear and confident in what you are offering and be flattered by those freebie requests.
Wednesday, December 8, 2010
Google changing the game.
With Instant Preview, the pop up window is simply too small to allow users to read your content and then decide whether or not to click through for a visit. What they will be looking for in the minuscule box is how well the page is designed. Since users now don’t even have to leave Google to get a preview of your page, you need to make sure that the content that they are seeing is pertinent. Since you will now essentially have a magnifying glass analyzing your website and presenting users only your headlines and possibly the subheads, you will need to clear the clutter. Here’s how:
Get rid of the mess.
First, examine how many social media icons, ads, sidebar entries and sign up boxes are on your site and if they are taking up space that could be put to better use in advertising or enhancing your site. These items may be important, but not enough to be a priority on your page. Decide what you want to take precedence and emphasize this content. Move the important information towards the top, make it bigger, and use bright colors. The ads and such can be moved down the page where they aren’t as distracting. Make them smaller and use subtle colors.
Consistently modify, simplify, and execute.
You don’t want your site to look contemptible.
• Look at your header. Does it feature cheap clip art?
• Does your website employ the use of many different colors without visible visual branding?
• How many typefaces are being used? If it’s more than a few, then it will need to be fixed.
A custom header for your page can be created easily using a nice, intelligible typeface over a background downloaded from photo sharing sites, many of which are free or relatively inexpensive. Image editing software will also be needed, which you can also attain for free. Without hiring an expensive designer, you can have a low-to-no cost distinctive header for your website which will make you noticeable.
Do not go overboard on color schemes, two main colors should do it, however black and grey text does not count towards this number. Be sure to make these two colors priority to emphasize your visual brand; any other colors should be subtle and secondary.
Also choose only two typefaces to utilize. Your message will be more comprehensible and easier to capture in a glimpse if you’ve consistently used only two typefaces.
It is also possible to use a premium Wordpress theme to mimic these expert design elements without the expense of a designer or your time.
Headlines are very important.
A fantastic headline is an invaluable tool to get people to your site in that instant they see the snapshot on Google. Be sure that your subheads also tell a convincing tale. The subheads can also often be read from the preview and must allure the reader to click through to your site to learn more.
Make your content readable.
Instant Preview does not offer your readers individual sentences. However, they can see how your paragraphs have been formatted. Long paragraphs and sentences can be difficult to wade though and can be daunting to the reader. Use short paragraphs, strong subheads, and plenty of white space so as to not make your content appear painful to read.
Clean up your content.
Content is everything. But, it must be presented properly. Content inside of an unattractive website will not attract searchers to click through and read. Revamp your website to make it visually appealing inside of the Google Instant Preview. Another bonus to this cleanup is it will also make your website look great on the tiny screens of mobile devices.
Tuesday, November 30, 2010
Small Business Internet Marketing Tips 6-10
7. Repeat after me – “I have an ugly baby.” A lot of business owners love their websites, but the first step to improving your website is to admit that it has some deficiencies. No website is perfect, and every website can use improvement. If you have a website, you have an ugly baby [sorry]. Just how ugly your website is, however, is open to discussion.
8. Start blogging. Every business, and we mean every business, has something to gain by blogging and absolutely nothing to loose. The list of benefits is long, but here’s a short list of reasons small businesses should blog.
9. Post online video. Video is still a little cutting-edge for some, but the benefits can’t be understated. Online video is the wave of the future, and every business needs to have something on YouTube, Metacafe, etc. If you’re concerned about expense here, keep in mind there are some low-budget options that won’t damage your brand while still providing concrete benefits.
10. Contact us. We can help your small business rise above the rest. Contact us so we can discuss your business and your basic goals – our initial consultation is free of charge.
Learn more at The Media Zoo.
Monday, November 29, 2010
5 Small Business Internet Marketing Tips
1. What is the goal of your website? Ultimately, it should be to drive more business, but how exactly will it do that? Start with one goal – such as increasing the number of phone calls – and branch out from there. It’s important to set goals, but it’s just as important to come up with a system for measuring those goals.
2. Evaluate your website’s content – Content is King. What does your website say? Is the content unique and useful? Will people learn anything when they visit your site? When was the last time you added new content? Does your website have content worth reading? Does your content match your business goals?
3. The title tag. Visit your website. Look at the very top of your browser window. What do you see? Does it describe the page you’re looking at? Is it a unique description? Does it contain the keywords you want people to associate with that page of your website? If you’re a local business, does it contain your key local search keywords? If you can’t answer ‘yes’ to all these questions, check out this article all about title tags.
4. Call tracking and analytics. You can’t improve upon what you can’t measure. Analytics provide a tremendous amount of incredibly useful data, such as where your website visitors come from, how long they stay, and what they do on your site. Google analytics is free and pretty darn good, and we recommend it. We also recommend you make sure you can track every lead that’s generated by your website.
5. Take advantage of free local business directories. There are a few great local business directories that are completely free. Get your business listed in each of the directories below and you’ll see a boost in website visitors and hopefully a boost in business too.
Learn more at The Media Zoo.
5-8 Email Marketing Tips
5. Tell a Story
In All Marketers Are Liars, Godin emphasizes the importance of storytelling as a successful marketing strategy. Email offers the opportunity to tell the story in continuous installments.
“Email marketers don’t have a prayer to tell a story,” Godin says, “unless they tell it in advance, in another medium, before they get permission. Otherwise, it quickly becomes spam. The best email marketing starts with a foundation, like Amazon, and uses the email to drip the story, to have it gradually unfold.”
Too much email marketing, Burke opines, is one-off offers written as if recipients “like to run home at the end of the day and turn on Home Shopping Network so they can be targeted 24×7 by commercials.”
A well-crafted newsletter should be more than just a summary of your resume or company history. For instance, each issue of Sant’s Messages That Matter offers a free tip or strategy on how to make business proposals sing. “We focus on providing specific content, messages of a page or so about the kinds of things we’re good at,” Sant says.
6. Let Readers Drive Design
As there’s no such thing as guaranteed delivery in the email business, design is especially important. Because filters often block logos, graphics, and Flash animation, they can determine whether or not a customer or prospect even sees your message. “Filters are getting extremely thorough in what they’re filtering out,” Burke says. “If you’re not careful, those filters can filter out legitimate email.”
He recommends using flat text with hyperlinks to your Web site. “It’s text so it’ll go through,” Burke says. “You can put all of the graphics in the world on your Web site and once they click through to your Web site you’re better able to capture their identity and their information for future follow up.”
Many companies offer both plain and rich text email editions, giving customers the option of registering for the html edition on their Web sites. In those editions, design becomes especially important. But Ogilvy has found that email requires something different than traditional creative marketing design: Its studies have shown that users are most likely to respond to images and copy to the left of an image.
“We have seen increases up to 75 percent in response rates by moving the call to action button up next to an image instead of below the image, or by literally changing a link to a button so it stands out more prominently in the text,” Mullen says.
She has also found that the use of industry-, company-, and brand-specific words and phrases enhances the response. For instance, the word advice generates a high response for companies considered to be the thought leaders of their industry, but companies with consumer products, such as Apple with its iPod, will generate a better response using words like new or sleek.
7. Have an Exit Strategy
People who gave you their email address did so because they wanted to hear from you. But that can change and often does.
“If they stop responding,” Mullen says, “chances are it’s for one of two reasons: either they’re not interested in your content anymore or they’re no longer getting your emails.
“In either case we recommend that you define a set number of non-response messages [after which you] stop sending them emails. It sends a negative brand message and it doesn’t do anything to help reestablish your relationship with them,” Mullen says.
That number differs by industry. Travel companies, for instance, cannot predict when their customers will be traveling and looking for discounts on rooms and airfares, so their horizon is much longer–as long as several years.
On the other hand, a high-tech B2B company is probably only going to want specific information on wireless security when it’s addressing the problem internally. After the problem is solved, continued mailings about wireless security are likely to irritate. Devising a successful exit strategy is much like determining a successful formula for content: Know your industry.
8. Best Practices–Know what you want
The key to maintaining a set of successful best practices is to know what you want from them and be prepared to rewrite them as your business needs change. Mullen suggests starting with a good awareness of what you want your best practices to achieve.
Learn more at The Media Zoo.
9 Ways Video Promotes your Business
If you own a business and have a website, then you’ve likely considered video marketing. Once you learn and are determined to implement video, the next step is to decide how to use videos to promote your business. Here are just a few examples:
1. Testimonials – Ask your customers or clients to give you quick 1-minute videos of their feedback. You can also interview them about your business for a more structured testimonial.
2. Product Demos – One of the biggest drawbacks to buying online is that you can’t actually test the product. Bypass that objection and demonstrate your product on video to help increase sales.
3. Case Studies – If you’re involved in some kind of before-and-after (website design, fitness, SEO, etc.) case studies are an excellent way to demonstrate your expertise. Seeing an example helps the potential customer understand exactly what impact your service or product can have on their business.
4. Product Reviews– Video brings an added element to product reviews, particularly if you’re reviewing a physical product. But hearing you talk about a book or piece of software is effective too.
5. Education – Use video to educate your market on the use of your products. Lead them towards the sale by answering their most frequently asked questions and objections.
6. Entertainment – People love to be entertained! If you can entertain in your video and combine that with a call to action, you’ll have a winning combination.
7. Webinars – If you provide webinars or other video presentations to your market, capture them via video and offer a replay to generate leads or even sell as a product.
8. Commercial – Done correctly (meaning compelling with a clear call to action), commercials for your product or service can be very effective.
9. Business Overview – One of the first things many people look for is who they are buying from and what they stand for. Let your potential customers learn about you and your business through a business overview.
As you can see from the list above, there are many ways to use video to promote your business. Just creating video is not the only step to effective marketing. You must craft a video that responds to the wants and needs of your market. They are looking for solutions to problems and questions. It’s your job to figure out how to use a video to solve issues, answer questions, provide the right solutions and lead them to the next step.
Learn more at The Media Zoo – Video.